PBX Phone and VoIP Call Pricing
Smarter Calling Solutions
for Growing Businesses
Manage calls, teams, and customer conversations from one unified platform. Our VoIP and PBX services provide professional communication tools with flexible pricing designed to grow with your business
Power up your customer experience with a solution built around your business needs.
Access a leading all-in-one customer experience management platform with flexible, enterprise-ready pricing.
Monthly
Annual
Core
$23
/user/mo
For small teams
Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and...
Core features
- Inbound & Outbound Voice
- Business SMS
- Video meetings
- Screenshare & file share
- Call routing
- Team chat & collaboration
- Mobile app
Engage
$50
/user/mo
For growing teams
Equip your sales and service teams to deliver fast, personalized experiences at scale with automation, advanced service tools, multi-site management, customizable workflows, intelligent routing, and real-time performance insights.
Everything in Core, plus:
- Customer-to-team SMS Messaging
- Toll-free number & minutes
- Advanced reporting
- Inbound sales and service call center*
- Web chat: Live & bot
Power Suite CX
$75
/user/mo
Up to 100 Agents
For sales & service teams
Deliver inbound and outbound service across two essential channels—voice and web chat—with built-in journey orchestration, automations, intelligent routing, and unified customer context. Everything you need to create a seamless,...
Power Suite CX features:
- Voice & web chat
- Blended inbound & outbound calling
- AI transcription & summarization
- Customizable intelligent and skills-based routing
Core
$15
/user/mo
For small teams
Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and...
Core features
- Inbound & Outbound Voice
- Business SMS
- Video meetings
- Screenshare & file share
- Call routing
- Team chat & collaboration
- Mobile app
Engage
$25
/user/mo
For growing teams
Equip your sales and service teams to deliver fast, personalized experiences at scale with automation, advanced service tools, multi-site management, customizable workflows, intelligent routing, and real-time performance insights.
Everything in Core, plus:
- Customer-to-team SMS Messaging
- Toll-free number & minutes
- Advanced reporting
- Inbound sales and service call center*
- Web chat: Live & bot
Power Suite CX
$75
/user/mo
Up to 100 Agents
For sales & service teams
Deliver inbound and outbound service across two essential channels—voice and web chat—with built-in journey orchestration, automations, intelligent routing, and unified customer context. Everything you need to create a seamless,...
Power Suite CX features:
- Voice & web chat
- Blended inbound & outbound calling
- AI transcription & summarization
- Customizable intelligent and skills-based routing
Essential
Start your contact center here
Empower your team to deliver exceptional support across voice and web chat—the channels your customers use most. With built-in journey orchestration, smart automations, and intelligent routing, you’ll resolve issues faster, personalize every interaction, and scale with ease as you grow.
Core features
- Omnichannel capabilities
- Full workflow engine for journey orchestration
- Transcription & summarization
- Customizable intelligent & skills-based routing
From $75 /agent/mo
Professional
For teams ready for more
Built on everything in Essential, this tier adds support for more channels, along with dynamic scripting, intelligent routing, and self-service powered by easy-to-build workflows. Equip supervisors with the insights they need to optimize team performance and deliver consistent, high-impact service as you grow.
Everything in Essential, plus:
- Advanced self-service capabilities
- Real-time supervisor support
- Secure payment agent assist (PCI-DSS)
- Progressive & predictive dialing
Premium
Premium support without limits
Built on everything in Professional, this tier unlocks unlimited channels, limitless intelligent routing, and secure in-conversation payments. Streamline complex customer journeys with advanced workflows—and give your team everything they need to deliver fast, secure, and seamless experiences at scale.
Everything in Professional, plus:
- Workforce management*
- Unlimited skills-based routing
- Advanced analytic
Core
$23
/user/mo
For small teams
Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and...
Core features
- Inbound & Outbound Voice
- Business SMS
- Video meetings
- Screenshare & file share
- Call routing
- Team chat & collaboration
- Mobile app
Engage
$50
/user/mo
For growing teams
Equip your sales and service teams to deliver fast, personalized experiences at scale with automation, advanced service tools, multi-site management, customizable workflows, intelligent routing, and real-time performance insights.
Everything in Core, plus:
- Customer-to-team SMS Messaging
- Toll-free number & minutes
- Advanced reporting
- Inbound sales and service call center*
- Web chat: Live & bot
Power Suite CX
$75
/user/mo
Up to 100 Agents
For sales & service teams
Deliver inbound and outbound service across two essential channels—voice and web chat—with built-in journey orchestration, automations, intelligent routing, and unified customer context. Everything you need to create a seamless,...
Power Suite CX features:
- Voice & web chat
- Blended inbound & outbound calling
- AI transcription & summarization
- Customizable intelligent and skills-based routing
Essential
Start your contact center here
Empower your team to deliver exceptional support across voice and web chat—the channels your customers use most. With built-in journey orchestration, smart automations, and intelligent routing, you’ll resolve issues faster, personalize every interaction, and scale with ease as you grow.
Core features
- Omnichannel capabilities
- Full workflow engine for journey orchestration
- Transcription & summarization
- Customizable intelligent & skills-based routing
Professional
For teams ready for more
Built on everything in Essential, this tier adds support for more channels, along with dynamic scripting, intelligent routing, and self-service powered by easy-to-build workflows. Equip supervisors with the insights they need to optimize team performance and deliver consistent, high-impact service as you grow.
Everything in Essential, plus:
- Advanced self-service capabilities
- Real-time supervisor support
- Secure payment agent assist (PCI-DSS)
- Progressive & predictive dialing
Premium
Premium support without limits
Built on everything in Professional, this tier unlocks unlimited channels, limitless intelligent routing, and secure in-conversation payments. Streamline complex customer journeys with advanced workflows—and give your team everything they need to deliver fast, secure, and seamless experiences at scale.
Everything in Professional, plus:
- Workforce management*
- Unlimited skills-based routing
- Advanced analytic
Essential
Start your contact center here
Empower your team to deliver exceptional support across voice and web chat—the channels your customers use most. With built-in journey orchestration, smart automations, and intelligent routing, you’ll resolve issues faster, personalize every interaction, and scale with ease as you grow.
Core features
- Omnichannel capabilities
- Full workflow engine for journey orchestration
- Transcription & summarization
- Customizable intelligent & skills-based routing
Professional
For teams ready for more
Built on everything in Essential, this tier adds support for more channels, along with dynamic scripting, intelligent routing, and self-service powered by easy-to-build workflows. Equip supervisors with the insights they need to optimize team performance and deliver consistent, high-impact service as you grow.
Everything in Essential, plus:
- Advanced self-service capabilities
- Real-time supervisor support
- Secure payment agent assist (PCI-DSS)
- Progressive & predictive dialing
Premium
Premium support without limits
Built on everything in Professional, this tier unlocks unlimited channels, limitless intelligent routing, and secure in-conversation payments. Streamline complex customer journeys with advanced workflows—and give your team everything they need to deliver fast, secure, and seamless experiences at scale.
Everything in Professional, plus:
- Workforce management*
- Unlimited skills-based routing
- Advanced analytic
Major capabilities
Breadcrumbs
Track website page visits and activities, aggregating Breadcrumbs to feed customer journeys and take action to create amazing experiences.
Journey Orchestration
Manage and optimize customer interactions across multiple touchpoints to ensure seamless and personalized experiences.
100% REST APIs
Every function of Procloud can be driven via REST APIs. Easily get data in & out, seamlessly connect to a wide range of external platforms, and programmatically make Procloud do what you need.
100% Hybrid Cloud
Procloud supports a full range of deployments. Cloud: ultimate scalability, cost savings and speed of innovation. Hybrid: Keep sensitive data on-premise while leveraging cloud scalability. On Premise: suiting industries that need to comply with strict data regulations.
Microservices
Procloud includes 30+ self-redundant systems that all talk to each other to make Procloud’s network self-healing, so there’s no need for planned downtime.
Intelligent Routing
Customizable to a wide variety of use cases: AI & Workflow-Based Routing, Attribute & Skills-Based Routing, and Flexible & Advanced ACD Routing.
Secure Payment Agent Assist
A secure, PCI-compliant, customer-facing and agent assisted IVR payment module where the agent never sees or hears the credit card number.
Procloud WEM
Workforce Engagement Management includes Call & Digital Workitem recording and analysis, Intelligent Collaboration, Quality Monitoring, Performance Management, Agent Coaching and Workforce Scheduling.
Procloud AI
Create amazing experiences at every touchpoint, with Speech-to-Text Transcription, Sentiment Analysis, AI Classification, Language Detection & Translation, Data Loss Prevention, Text-to-Speech, and Natural Language Understanding.
Compare plan features
| Included features: | Essential | Professional | Premium |
|---|---|---|---|
|
Omnichannel Engagement |
Voice & WebChat |
+Email, and SMS |
All Channels |
|
Inbound calling |
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Outbound calling |
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Blended inbound/outbound calling |
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Quarterback, progressive, predictive dialing |
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List and campaign management |
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Process automation |
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Dynamic scripting |
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Dial by name auto attendant |
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Voice & digital customer surveys |
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Not sure which plan fits your needs?
Connect with one of our experts to explore the best option for your business.